SECURITY

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorised access to and theft of data. unauthorised access and possible theft of data. In order to achieve these purposes, the user/customer agrees that the provider to obtain data for the purpose of authentication of access controls.

We offer 100% secure payment

At www.frutaselcaiman.com we guarantee that every transaction is 100% secure.

All purchases you make on our website are guaranteed by the secure server of the bank Banco Santander, so that your data is 100% secure.

Santander, so that your data is protected and encrypted by the most advanced technology, making it much safer to send your data to the secure server. much safer to send your data to the bank’s secure server than paying at a petrol station, restaurant, etc.

 What happens when I send my details online?

When you make the purchase and choose the payment method, at the moment you click on the Payment by card button the website connects to the Secure Server, from that moment you enter the secure area and register your bank details in the Secure Server your bank details in the bank’s secure server, which ensures that the transaction meets the security requirements and carries out the transaction and carries out the transaction, after which the confirmation of the transaction appears and the buyer returns to the shop.

the shop.

 Could someone know the encryption key?

Every time a user connects to a Secure Server, it generates a random key for the session it is establishing with the user.

session it is establishing with the user, while the client’s browser generates another key, also random, which is used to identify the user.

random key, which it uses to identify itself to the server.

If other users connect to the server once a secure connection has been established, new keys are generated again to identify the other users to the server.

new keys are generated again to identify the participants in the connection.

The Secure Server ensures that the generated keys never match while several simultaneous connections are established.

simultaneous connections are established.

 How do I know that a secure connection has actually been established?

You can tell if you have connected to a Secure Server if the URL starts with “https://”. In addition, the most commonly used

browsers indicate this graphically by means of an icon that shows the user whether or not there is a secure connection (for example, in the

secure connection (for example, in the case of Internet Explorer, the yellow closed padlock appears).

 What security protocol is used in transmissions?

Connections to the Secure Server use the latest specifications of the standard security protocol in the network: SSL.

on the network: SSL.

 Which financial institution guarantees the security of my transactions?

When you make a purchase with a debit or credit card in our Online Shop www.frutaselcaiman.com a connection is established with the Secure Server of Banco de España.

connection with the Secure Server of Banco Santander, which provides all its experience and technological infrastructure to

support in a secure and efficient way all the electronic transactions of purchases made at

www.frutaselcaiman.com. When a payment request arrives at Banco Santander’s Secure Server, the latter is in charge of

to manage the authorisation or denial, in real time, of the payment of that purchase after corroborating that all the data are correct for the payment.

are correct to make the payment.

Where can I get more information?

If you would like more information on security issues, you can consult the information provided by Banco Santander at

its website, www.bancosantander.es.

3D Secure

Banco Santander’s gateway is compatible with the new secure internet payment protocols introduced by Visa and Mastercard.

by the Visa and Mastercard brands.

3D Secure is the most secure credit card payment system because it is able to authenticate the cardholder, guarantees that the customer who is using a credit card is not the cardholder, and guarantees that the cardholder has a valid credit card.

It guarantees that the customer who is using a card number is really the cardholder. This is done

This is done by means of a secret code that your own bank will provide you with and that only you, in most cases, will know.

In most cases this code can be requested on-line. For more information, you can

consult your bank’s website or contact your bank.

Very important

Our website only accepts payment with credit cards that are secured (3D Secure), so you will need a special password to buy online.

special key to buy online that must be provided by the financial institution issuing the card,

mentioning the need to have the virtual key of 3D Secure. We recommend using this 3D

Secure system, you ensure that you are the only one who can make purchases with the card, making it impossible to use it fraudulently on the internet.

fraudulent use on the net, guaranteeing the total security of the transactions.

How do we protect your credit card payment?

tiendaonline.com uses a server based on one of the most reliable secure payment systems on the Internet: the SSL (Secure Socket Layer) security protocol.

security protocol SSL (Secure Socked Layer). (For more information, please visit www.ssl.com).

All your personal data and information you transmit to us travels in encrypted form over the network, and is protected and encrypted before it is sent to us.

protected and encrypted before being sent to us for processing.

For payment with Visa and Mastercard only CES (Secure Electronic Commerce) transactions will be accepted. Then

After verifying that the card is a member of the CES system, the system contacts the issuing bank for the buyer to authorise the purchase.

the buyer to authorise the purchase. Once the bank confirms the authenticity, the card will be charged.

Otherwise the order will be cancelled.

The payment gateway we use for your credit card payment is Banco Santander, which encrypts your data using SSL 256 bits

using the SSL 256 bit protocol. Our system does not store any bank details of your credit card, but rather it goes directly to the

but goes directly to the bank’s Ecommerce POS (Point of Sale Terminal).

 What is SSL?

The latest advances in browser and server technology have facilitated the use of web services with no

concerns related to electronic fraud. An example of this is Secure Sockets Layer (SSL), developed by Netscape, a security protocol submitted to the Internet Engineering Task Force (IETF) as an Internet draft.

Internet draft. Basically, the protocol allows the browser and the server of a web session to authenticate each other and to protect the information that, in a web session, the browser and the servers and protect the information that subsequently flows between the two points. Through the use of cryptographic

cryptographic techniques such as encryption and digital signature, the protocol:

■ Allows web browsers and web servers to authenticate each other .

Allows website owners to control access to particular servers, directories, files or services.

services

Allows sensitive information (e.g. credit card numbers) to be shared between the browser and the server, while keeping it inaccessible.

and the server, keeping it inaccessible to third parties.

It ensures that the data exchanged between the browser and the server cannot be corrupted, either accidentally or deliberately, without the browser and server being able to access it accidentally or deliberately, without being detected.